ORDERING WINDOW: Orders from the RESERVED collection are accepted up to 10 business days in advance of the delivery/pickup date. If your order is placed after this timeframe, we reserve the right to cancel the order or charge a rush order fee.
ORDER MINIMUM: We require a $450 minimum on RESERVED orders. If your order does not meet this minimum, we reserve the right to cancel the order or charge a minimum order fee.
DELIVERY: Our delivery fee includes delivery to one location for drop-off only. We are not responsible for unpacking or setting up any items. If you require delivery to multiple locations, please contact us directly to make arrangements. An additional delivery fee will be applied for each additional location.
SET UP AND BREAKDOWN: We are not responsible for unpacking or setting up any items except floral arches/chuppahs. We are not responsible for clean up/breakdown of any floral items. All items once delivered are yours to keep, unless you rented vessels or structures from the Pearwood Brands Rental Fleet to use in combination for your design. You are responsible for clean-up/removal of floral items per the venue’s requirements.
SUBSTITUTIONS: Exact flower varieties cannot be guaranteed. Due to the nature of this business, sometimes products become unavailable and it is necessary to make substitutions. Prior to your event, it is important to let us know if there are any colors or specific flowers that would not be acceptable as substitution. Otherwise, necessary substitutions will be at the designer’s discretion. Particular shades within a color family cannot be guaranteed. We work hard to communicate our vision with our growers but color variations, even within a specific flower type, are to be expected in nature. We love to incorporate unique and seasonal foliage grown locally in our area. Because it has grown naturally, outdoors and, in general, has not been chemically treated, imperfections in the leaves are to be expected. In our opinion, this adds to the beauty.
FLOWER QUALITY: We work very closely with our growers to source high quality blooms. We love to find heirloom flower varieties and use delicate and interesting textures. All of our flowers are carefully processed and treated a few days prior to your event. We then allow them open fully so that they are at their absolute peak during your wedding day. Your flowers are meant to look stunning for their big moment, but cannot be expected to last much longer beyond that. We are not responsible for the condition of your flowers after the delivery is complete.
ADDITIONS: We accept requests for additions to your order up to 7 business days prior to the event date. We cannot guarantee fulfillment for requests made after this timeframe, and may need to charge a rush order fee on those items.
REFUNDS + CANCELLATIONS: Order cancellations are accepted up to 30 days prior to the event date. After 30 days, payments are non-refundable.
PHOTO PUBLISHING RELEASE: We would love to use photos of your beautiful flowers for our portfolio, website and social media. We reserve the right to take and share photos of the flowers. We also reserve the right to use and/or share professional photos of the event. If you are uncomfortable with this, please let us know ahead of time.