FAQ

Shipping policy

Yes you can, a tracking number will be provided via email upon successful processing and fulfillment of your order.

Due to complications regarding the COVID-19 virus and social distancing practices, please allow 3-5 business days for order processing and 5-10 business days for shipping.

This policy begins 24 hours after your order is placed and processed. 

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Yes, it is possible to have different billing and shipping addresses. However, we do ask that when placing an order, please make sure the shipping address has been confirmed to ensure safety and reliability.

Pearwood Brands, LLC. WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

USPS or UPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office or UPS Store.

Returns and Exchanges

You may return your item for a refund ONLY if there is an manufacturer defects or an discrepancy on our behalf within 14 days from order delivery date, as long as the item(s) are unworn, undamaged, and in new condition with product tags intact. Return requests outside the14 day return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable.

**Please note: Return shipping costs are at the customer’s expense. Expect to incur a postage fee at your local post office, to ship your item(s) back to us, as we do not offer free returns. 

Sale or mark down item(s) are ‘FINAL SALE’ and are not eligible for return. To begin the return process for your purchased item(s), please click ‘Start a return’ below.

In order to mitigate the need for any returns, customers are advised to please contact us at support@pearwoodbrands.com for sizing recommendations, with product inquiries or any related customer concerns ‘prior’ to ordering.

Cancellations

Reasons why your order may have been cancelled:

1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original payment method at time of purchase. Cancellation Refunds to bank accounts can take up to 2-3 weeks depending on your financial institution.

Price Changes

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

Rentals

All alterations must be updated at minimum 5 business days
in advance. Contact us sooner than later to ensure accommodations are
available.

We currently hold physical consultations at our sister
company’s facility, East Coast Calligraphy located at 821 Haddon Ave. Collingswood, NJ 08108 by appointment only. Local pick up is available limitedly.

Absolutely, we are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check out our Event Design Packages.

We deliver to New York City, New Jersey, Pennsylvania, Delaware, DC, and Maryland. Road trips are our speed, we’ve traveled to Atlanta many times! Send us a message and we’ll see if we can help!

We require a $600 rental minimum for all delivery orders in the Southern New Jersey area that are under 75 miles from us during non-peak event season. Our rental minimum increases to $1,200 during peak event months of May, June, July, August, September and October. For events over 75 miles away, the rental minimum increases depending on distance from Southern New Jersey: Pennsylvania has $1,500 minimum, New York has a $3,000 minimum and Maryland has a $4,000 minimum.

Our delivery service includes delivery, assembly, set-up, break-down, and pick up for all items provided by Pearwood Brands, LLC unless stated otherwise. Items excluded from set up are specifically labeled on your contract! Items that include set up will be completed based on layout confirmed by our team prior to your event.

The rental period for each item reserved is 24-hours. If you received your items on a Friday and your event is on a Saturday our PW Delivery team will pick items on the following business day. In the scenario it would be Monday.

If extensions are needed to your contract, please contact our offices and we’ll be happy to assist!

Absolutely! Our RESERVED collection and some rentals are available to be picked up. A $500 rental minimum is required for pick up orders. Our delicate items are not available for pick up.

Contact us as soon as possible! Included with your contract is our damage waiver that covers normal wear not limited to tears, stains, and chips. Our damage waiver is nonrefundable and does not cover damage due to neglect such as water damage from rain. If the item break, we will charge a replacement cost up to 5x the rental cost to repair or replace the item.







Our Dinnerware is fragile and should NOT be placed in the dishwasher or heated under any circumstance. Before being returned to Pearwood Brands, the Dinnerware must be rinsed free from any food particles and stacked vertically in the crates provided – if not, the client may be charged a cleaning and restocking fee.







All of our rentals cannot be left outside overnight. They must be either brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If our rentals are damaged from rain, you will be asked to pay up to 5x the rental cost to fix or replace it. If you are worried about your rentals getting wet during your event – please inquire about our weather assistance by emailing us at support@pearwoodbrands.com