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Substitution Policy
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Occasionally, specific varieties of flowers or colors of a certain variety may be out of stock or not available. There are hundreds of flower arrangements and bouquets shown on our website and unfortunately, every flower in every color cannot be kept in stock at all times. In the event that something is not available for your arrangement, the designer will select either the same flower in a similar color or another flower in the same color. In all scenarios, the original style and color scheme will be followed as close as possible.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
Flowers shown on our website are in peak form with open blooms. When delivered, it is common for flowers to be more closed or tight to ensure the recipient will be able to enjoy them for the full life of the flowers. Please allow the blooms to open naturally.
Just as all flowers are not always available, specific containers or unique vases may not always be in stock either. This is most common during peak times such as holidays when containers often sell out. If your selected container is not available, the designer will select a container that is as close as possible to your selected container.
- The pricing of all products on our website is based on the costs for flowers, plants, containers, and all materials in our local area. Cost can vary in different parts of the country and outside the US. If our delivery service has a higher cost for the item selected, we will contact you with options. In all scenarios, we will offer you the lowest possible price.
- In the rare scenario that your order is being delivered to a distant area with little to no delivery coverage, we may require a price increase to cover the added delivery expense. Since every area and scenario is unique, the charge depends on several variables. We will contact you in advance for your approval.
A local delivery fee of $75.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)
We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee it.
We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
In the rare scenario that your order is being delivered to a distant area with little to no delivery coverage, we may require a price increase to cover the added delivery expense. Since every area and scenario is unique, the charge depends on several variables. We will contact you in advance for your approval.